Browse our website and select the product(s) you wish to purchase.
Click the “Add to Cart” button.
Once you’re ready to checkout, click on the cart icon and select “Proceed to Checkout.”
Enter your shipping and billing details.
Choose your preferred payment method and complete the payment.
You’ll receive an order confirmation email with your order details.
What payment methods do you accept?
We accept a variety of secure payment options, including:
Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
iDeal
At checkout, you’ll see all the available payment methods based on your location. If your preferred checkout method isn’t available, please reach out to us through support@thingsgirlieslike.com
How can I track my order?
Click on Track Order at the top of the screen and follow the instructions
What is your return and refund policy?
We want you to be satisfied with your purchase! Our return policy includes:
Return Window: You can return items within 7 days of delivery (check our return policy for details).
Condition: Items must be unused, in original packaging, and with all tags attached.
Refunds: Once we receive your return, we will process your refund within [Y] business days. Refunds are issued to the original payment method.
Certain items (such as final sale or personalized products) may not be eligible for returns. Please check our Returns & Refunds Policy for full details.
Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations may not always be possible. However:
If your order hasn’t been shipped, you may request changes or a cancellation by contacting our support team ASAP.
If your order has already been shipped, you’ll need to follow our return process once you receive it.
For urgent changes, please reach out to customer support immediately.
Do you offer international shipping?
Yes, we ship to many countries worldwide!
Shipping Rates & Delivery Times: Costs and estimated delivery times vary by location and shipping method. You’ll see the available options at checkout.
Customs & Duties: International orders may be subject to customs fees or import taxes, which are the buyer’s responsibility.
Restricted Locations: Some countries may have restrictions due to regulations.
Check our Shipping Policy for detailed information on international orders.
We offer several shipping options including standard, expedited, and overnight shipping. Shipping rates depend on the size, weight, and destination of your order. You can view the available shipping methods and costs at checkout based on your delivery address
How long will it take for my order to arrive?
Delivery times vary depending on the shipping method you select and your location. Typically, standard shipping takes 3-7 business days, expedited shipping takes 2-3 business days, and overnight shipping arrives the next business day. You will receive an estimated delivery date during checkout.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $100
Can I track my order once it’s shipped?
Absolutely! Once your order has shipped, we will send you a tracking number via email. You can use this number to track the progress of your shipment through the carrier’s website.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping fees and delivery times vary by destination.
What should I do if my order is delayed or lost in transit?
If your order is delayed or lost, please contact our customer service team at support@thingsgirlieslike.com. We will assist you with tracking your package or initiating a claim with the carrier if necessary.
We accept a variety of secure payment options, including:
Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
PayPal
Apple Pay / Google Pay
Buy Now, Pay Later options (if available)
Bank Transfers (for selected regions)
At checkout, you’ll see all available payment methods based on your location.
Is my payment information secure?
es! We use advanced encryption and security measures to protect your payment information. Our website follows industry standards such as SSL encryption and PCI compliance to ensure safe transactions. We do not store your payment details.
Why was my payment declined?
A payment may be declined for several reasons, including:
Insufficient funds in your account.
Incorrect card details entered.
Expired or blocked card.
Your bank flagged the transaction as suspicious.
If your payment is declined, try another payment method or contact your bank for assistance.
How do I request a refund?
If you’re eligible for a refund, follow these steps:
Log in to your account and go to “My Orders.”
Copy the order number.
Send an email to support@thingsgirlieslike.com to start the return process (if applicable).
Once we receive and inspect your return, we’ll process your refund within 14 business days.
Refunds are issued to the original payment method. Some payment providers may take additional time to process the funds.
How long does it take to receive my refund?
Refund processing times depend on your payment method:
Credit/Debit Cards: 5-10 business days
PayPal: 1-5 business days
Bank Transfer: 5-14 business days
We process refunds as quickly as possible, but your bank may take additional time to reflect the transaction.
Do you offer store credit or exchanges instead of refunds?
Yes! Depending on our policy, you may choose to receive:
A full refund to your original payment method.
Store credit for future purchases.
Exchange for a different item (subject to availability).
Please check our Refund & Exchange Policy for more details.
